Customer-facing engineer with nine years in production software and seven years working directly with customers.
Selected projects across private AI, voice, analytics, and production software.
A private AI system that checks permissions before retrieving or citing internal documents.
Both retrieval paths enforce the same authorization contract. External actions still require human approval.
A voice intake system with a clear handoff to a person.
Analytics with freshness checks before an answer is returned.
A records system with authorization enforced beyond the interface.
Football predictions and private leagues in one app.
Over nine years in production software, I have worked across code, data, infrastructure, support, and customer experience. That range helps me understand problems in context and work with the right people to solve them.
Honda → SSI Schäfer → Veracross → Vestmark