Customer-facing engineer working where product judgment, technical depth, and accountable delivery meet.
A few systems where the boundary mattered as much as the build.
Permissions decide what can enter search, context, answer, or citation.
Both retrieval paths enforce the same authorization contract. External actions still require human approval.
Voice intake with a clean human handoff.
Analytics that refuses stale answers.
Regulated records protected below the interface.
Football predictions shaped around private leagues.
Nine years in production software taught me to follow failures across code, data, infrastructure, and customer experience. I turn that context into a decision people can act on.
Honda → SSI Schäfer → Veracross → Vestmark